WORKSHOPS

With Maree Lipschitz, Elizabeth Swan periodically conducts day long workshops on  how to search  online.

Who should attend?
Inexperienced online searchers, or those wanting to brush up on their skills - reference librarians, special librarians, corporate librarians, competitive intelligence  specialists, online searchers, and anyone keen to use online resources to locate the best information more quickly and more cost effectively. 

Topics covered?
Listening and negotiating skills, tips on the most useful sources for international and Australian research, exploiting search engine features, avoiding traps and keeping costs down, analysis, packaging, pricing, and presenting results. 

When are they held and how much do they cost? 

Check our events calendar for scheduled workshops and their locations.
 

MOVING UP THE VALUE CHAIN

Mary Ellen Bates, Maree Lipschitz and Elizabeth Swan introduced a new workshop at Information Online in January 2003 on how to demonstrate and increase the value of library services.

Topics Covered
What is the "Value Chain", understanding the competition, developing tools to move low value research to the clients, understanding costs, measuring and demonstrating value.

SUPERSEARCHING FOR PUBLIC LIBRARIANS

Elizabeth Swan and Maree Lipschitz have developed an entertaining and interactive workshop for public librarians too. 

Who should attend?
Inexperienced searchers, or those public librarians wanting to brush up on their skills - and anyone keen to use online resources to locate the best information quickly and cost effectively.

Topics Covered
Topics include the reference interview, tips on how to decide which fee/free sources to use, how to effectively compile and present search results. Practice sessions on how to plan searches, exploit search engine features and more.
 

SUPER SEARCHING FOR LIBRARY TECHNICIANS

Who should attend?
For library technicians. Two half day events have been developed:-

Topics Covered
Part 1: Super Searching for Library Technicians
Elizabeth Swan and Maree Lipschitz provide tips  and tactics about conducting interviews with clients (how to get the REAL question behind the question) and planning search strategies to maximise time and target results.

Part 2: Making Your Value More Visible
Maree Lipschitz reveals: How to  add value? Why clients are shopping elsewhere? Who is the competition? How to manage moods and maximise language to achieve top customer service.

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